Policies, Terms and Conditions

This page contains the terms and conditions of using www.highrocksocks.com. Included is the privacy policy. High Rock Socks is a subsidiary of High Rock Hosiery, Inc. and the terms and conditions of www.highrockhosiery.com may also apply to this website. The terms and conditions are subject to change at any time and without any prior notice. Because this page may change from time to time, we suggest bookmarking it in your browser for easy access and to stay updated. Thank you for shopping with us. If you have any questions regarding our terms and policies, please contact us.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of High Rock Socks(High Rock Hosiery, Inc.), Copyright © 2013, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.

Secure Shopping

You can shop at www.highrocksocks.com with confidence. We have partnered with Authorize.Net , a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.  WWW.highrocksocks.com  is registered with the Authorize.Net Verified Merchant Seal program.

Multiple Product Order

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. High Rock Socks reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Only Sports Socks signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock

We try our best to stay updated on our inventory. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.

Payment

We accept the following credit cards: Visa and MasterCard. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. We also accept other forms of payment including PayPal. For money, check, or other forms of payment, please contact us.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the High Rock Socks site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the High Rock Socks site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Websites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy. Our Store is not responsible for the actions of third parties.

Returns

We stand behind every single product we sell. If you have an issue with quality we will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 10 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product(s) to you will also be accepted for return 10 days from the date of purchase.

As you may expect, the buyer is responsible for shipping costs. You may return these products for a store credit, exchange, or full refund. Unfortunately we cannot accept returns on products that are customized or worn. If you (the buyer) ordered an incorrect size or color, you may return the product(s) within 30 days for store credit (less shipping costs) or an exchange (buyer pays for shipping) as long as the item(s) is unworn, has the original packaging with no alterations to the packing.

If you would like a refund for a wrong size or color ordered by you, the buyer, there will be a 20% restocking fee applied subtracted from the refunded total in addition to the shipping costs. Any return may be denied by High Rock Socks and the final decision is at our sole discretion. If more than 30 days has passed, please contact us to see if you still apply for a return. When returning, please be sure to include a copy of your original packing slip and an explanation of why you are returning the product(s). Return products to:

High Rock Hosiery
3114 Old Highway 109
Lexington, NC  27292  USA
336-859-5622

Back Orders/Cancellations

  • Out-of-stock items remain open unless specified.
  • Cancellations are not accepted after order has entered production.

Custom Orders

  • Artwork approval is required.
  • Custom artwork or samples are subject to a non-refundable fee.

Bulk Orders

WE RESERVE THE RIGHT TO SHIP AND BILL FOR 5% OVER OR UNDER TOTAL AMOUNT ORDERED.

Shipping Policy

High Rock Socks ships based on weight of package and ships via UPS.  Rush shipping may be available, please contact us in advance for cost.  High Rock Socks cannot guarantee arrival by a certain date.

Taxes

High Rock Socks shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state (NC, USA). For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, High Rock Socks shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. High Rock Socks shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, High Rock Socks shall immediately issue a credit to your credit card account in the amount of the incorrect price. If you see any other error on our site, please report it to us immediately. Thank you.